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ne I wanted to try on in the store they took my measurements and ordered me a 14 if you look at the photo attached this dress looks like a 28 if that's even a size not to be rude I called the store perfusly and left messages for the store manager to call me back as the wedding was appraching sooner and sooner it was one excuse after another she was busy she was with another client she was out to dinner with her family by the time the dresses arrived my sisters wedding was around the corner I went into the store by making an appointment to see if they could do something with the dress after sitting for what seemed to be close to an hour because they double booked my appointment I was rushed into a fitting room tied up into a big knot on my neck and sent on my merry way to go get alterations I was extremely upset that I wasn't given the proper time or attention that I deserved as a paying customer to help find a solution to this disaster I am a bigger size woman and it seemed as if they didn't care to help or try to even work with me in finding a new dress knowing and expressing this one wasn't the right one for me off to the seamstress I went spending more money than I did on the dress just to get it somewhat altered to my body if even possible bottom line it was horrible I called the store and tried to get in touch with the manager again and was avoided yet again over and over and over finally when I got a call back I was left a voice mail on my phone stating that I was a very rude person for calling so many times and that she received the first message and was going to call me back I assume her calling customers back consists of waiting 3 months later and the customer getting infuriated I will admit by the time I was able to speak to whomever I spoke with who wasnt even the owner she said she would get back to me on what she could do for me i waited patiently for a call back she finally called about a week later and said since I was so rude they weren't willing to do anything for me and had I taken a different approach to the situation they may have considered helping me that bottom line the dress chosen was overall not the proper dress for my body type again she made it a point to express that the stylist should have assisted me in choosing something better suited for my body type and the dress picked shouldn't have been the dress for me I don't believe I should have been the one to suffer in this case when you go to a location and they are styling you, you put your trust in the stylist to know what is going to work for your body type and what's not going to work for you body type not the other way around and when you call a paying customer back that now has spent close to triple the amount of money to try an rectify the situation that theyve made a mess of it becomes very frustrating and then to be given a life lesson in eddicacy that to me is horrible business over all I'm very displeased with the competency of this bridal store and the management based on my experience the customer is not always right but in this situation I was simply asking them to please help me not to look like I was swimming in a sea full of green velvet with a big knot tied on my neck that made me look like I had a medical growth on my back with all that being said I would never recommend this store to anyone ever it's full of dresses that you can find anywhere at a lower price and better material with kinder hearted people to help guide you along the way lesson learned I hope this helps people in the future from going to this location and maybe saving themselves a little heartache and stress BTW the dress is being held up by my mother not even myself I have a smaller frame than her so imagine how much larger the dress actually was